Last Updated: January 2026
At Avenue Berlin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Products that have been used, washed, or damaged after delivery
How to Start a Return
To request a return, please contact our customer support team:
Email: Contact@avenueberlin.com
Please include:
- Your order number
- Your full name
- The reason for your return
Our team will provide return instructions once your request has been reviewed.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless required by applicable law or if the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Include photos of the item and packaging so we can resolve the issue as quickly as possible.
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has been shipped, it can no longer be canceled and must follow the standard return process.
Contact Us
If you have any questions regarding this policy, please contact us:
Avenue Berlin
Email: Contact@avenueberlin.com